About the npc crash bug.

when i first encountered the bug i came hear and got it fixed by downloading the 94_to_95.pack. and that fixed it, until there was a maintenance. i came back hear hoping to fix the problem again but ran into a road block. step two says to download whichever of the three files listed i have in my pack folder. my problem is that i don't have any of those files. the files i have are 96_full.pack, 96_to_97.pack and language.pack. can you help me out? ^_^;

just to clarify, i didn't re-download the game, or do the quest again.

EDIT: seance i first posted, a few hours ago, i have reinstalled the game. the problem persists. also, this probably means i now have the 97_full.pack file instead of what i said earlier.