Images

It's still a converted file.

I tried uploading in the other format and kept receiving a file extension error.

Not sure why you would upload it in another format. The problem with your images is that it was originally a jpg, and then a png.

It needs to be a pure png.

I've been trying to follow the tutorial you sent me but the snipping tool doesn't work on my computer so this is the best I can do.

If you don't have a snipping tool, you can use something like MS Paint or Paint.net to crop it.