For those who cannot log on to the game, but can log on to the website.

Hi Everybody, My dad experienced the error that he can't log into games but can login on website. After 1 night of thinking, I found the way for playing:

At the start to log in mabinogi, they say: Enter User ID or something like that and your password. Enter your E-MAIL.

exemple:

User ID: enteremailhere@hotmail.com Password: ******

If people got this bug or error, add a reply :)

You did not need to capitalize the entire thread title.

And the new portal accepting either an account username or e-mail address as authentication should have been hint enough.

I am experiencing this problem but even if I log in with my email, the game is still not allowing me to log in so I cannot play...

try using the login at the "upper" side of the web colored in white instead of pressing play and logging in.

if that doesn't work, try going to C drive - nexon - mabinogi - mabinogi.exe

It doesn't work. Any method used to login will result in wrong user/pass.

Double check that Nexon doesn't want you to change your password or verify your email, and that you have security questions set.

Rephrase that, please? o.o

Nexon has this password safety campaign that asks you to change your password every three months. I didn't change my password and wasn't prevented from logging in, but I hadn't been hassled about it before the new portal went up so that is a possible trigger.

Also with the portal update came the ability to actually change your account's e-mail address; I took the opportunity to change mine to a more secure and recently-made account, and had to verify. Again, a possible trigger.

And finally, when you log in you'll be asked to set security questions. I did so when I saw the opportunity, so I'm not aware whether this could be the cause of the issue or not.

Basically I had just written a very condensed three-item checklist. :P

ok well, have you tryied to submit a ticket on nexon support?, when I tryied with my dad' account, the url was 1- in maintenance OR 2- bad adress or something like that.

But I don't know why you can't login. Mkc132, you have try to connect on Nexon.net if it will work?

if the website work, try change your password and retry to connect to the game. If nothing work, :\ well, see if you have mistaken something.